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Issue 69 - The crowning glories - Scottish Hotel Awards

Scotland Magazine Issue 69
June 2013

 

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The crowning glories - Scottish Hotel Awards

We reveal the recent winners of the 2013 Scottish Hotel Awards

The Scottish Hotel Awards celebrated ten years of work in late April 2013 as around 500 hoteliers from across the country gathered for the largest event of its kind in the calendar. The Scottish Government was represented – most appropriately – by the Minister for International Development, Humza Yousaf MSP, while the XX Commonwealth Games – Glasgow 2014 sent their official and rather lively mascot, ‘Clyde’. It’s a grand event and the culmination of a year’s research into Scotland’s hotel business. There are images and a video at the awards’ website: www. ScottishHotelAwards.com.

Scotland is blessed with some wonderful advantages: the fame of the scenery; it’s home to whisky and golf, the largest arts festival in the world, castles, romance and heritage galore, famous writers and their works; familiar connections are spread throughout the world; and the rest. Add to that the success of the country’s oil, science, food, drink and education sectors plus growth in direct flights now the airports are independent and it’s a busy picture. Visitors are many.

It’s a great responsibility to look after those who choose our country, be they golfers, gourmands, backpackers or businesspeople – or indeed holidaymakers from home. It can be a challenge in Scotland as the industry is big and our population, at about 5.25 million, is not great; in remote areas it can be a hard work simply finding enough human beings to provide the service.

But the country does well and visitor satisfaction levels are high. Our task at The Scottish Hotel Awards is to monitor consumer feedback year round; to send out skilled mystery and research judges; to interview and get to know key people in all departments in all hotel types… and come to an annual verdict across all aspects of the industry. We act as encouragers of excellence – hence the depth of the people awards. Some hotels employ hundreds of staff and it can be a daunting task to pick out individual excellence but we have our ways of finding out from both a guest and industry perspective and believe the backing the awards enjoy from the industry underscores the integrity and accuracy of our research.

Of course it is all about one thing: happy guests. So, if you’re planning a visit, do look at the results of this year’s awards and you’ll find an array of helpful pointers as to which hotel currently might just be exactly what you’re looking for.

Central Hotel scoops top laurels
Built in 1879 in the heyday of steam train travel, the Central Hotel – named after Central Station which it partly surrounds – has seen its fortunes rise and fall over the past century or so. Guests have included Frank Sinatra, Laurel and Hardy and even JFK… but perhaps the most remarkable event in its history was the first ever long-distance transmission of TV pictures on the 24th May 1927, right here, by John Logie Baird.

By the end of the last century the hotel had become as faded as the memory of steam trains and fur-swathed travellers. It was in a mess. It closed for business. And, as a complex old Victorian edifice, this wasn’t going to be a straightforward or easy, commercially-viable fix. Historic Scotland became involved and under enlightened hotel company Principal Hayley, a dedicated team, a huge restoration project began. Scottish Hotel Awards’ judges had many hard-hat tours and saw the dusty, noisy work progress.

Thus, a few years ago the grand old lady of Glasgow hotels flung open her doors once again, and since that moment the business fortunes of the hotel were transformed. We watched as the hotel rebuilt its reputation and have been particularly impressed by the engaging leadership of management and owners: there’s a super team in place in all departments and guests are generally happy now with the overall experience. Areas of excellence – friendly staff apart – are banqueting, weddings and business meetings while the art deco style bar lounge areas bustle with popularity.

One of the reasons the hotel secured the Scottish Hotel of the Year 2013 title was that we were made aware of development plans this year that certainly add to the hotel’s current success, a new measure of ‘of the year’ nature. Many new bedrooms will open on quieter upper floors; the popular Champagne Central bar will expand into the station; a cinema will be developed – and management have the ear of brand-new owners Starwood who are looking at an array of additional upgrades. It’s an exciting time for the hotel, led by Laurie Nicol, and we feel able to make the prestigious recognition this year to reward the not only the hard-won turnaround in the hotel but to reward present, and encourage future, investment.


The Scottish Hotel Awards 2013 Winners

Establishment Awards
1. Guest House of the Year
Ardtornanear Oban, Argyll
Striking contemporary design and ecofriendliness in this all-new, sea-facing deluxe B&B with a difference; Ardtorna, near Oban, offers a Scandic style experience – but one with lots of Scottish about it. Super breakfasts a bonus; modern log stoves, airy open plan lounge, design touches throughout, optional butler service. And nice hosts.

Class Winners: Good for the Soul Hillcrest House Customer Care & Eco Rickwood Hotel Innovation & Eco Ardtorna Hospitality & Welcome Alt na Craig Quality & Style Craigatin House & Courtyard Dining Innovation Tigh na Leigh Dining Award Caddon View Rooms Award Craigmhor Lodge & Courtyard

2. Serviced Apartments of the Year
Chester Residence Edinburgh
This growing sector of Scotland’s accommodation array is led from the front by the superb service levels and unmatched investment in design and finish at the Chester Residence near St. Mary’s Cathedral. There’s a wide choice of suites, none small, some opening out to a private garden, and all sleek, urbane and chic. Lounge bar, too.

Class Winners: Customer Care The Knight Residence Style Westport Luxury Serviced Apartments Conference Venue Award Stirling Management Centre Innovation Princes Street Suites Service Chester Residence

3. New Hotel of the Year
Tune Hotel Haymarket Edinburgh
Another budget hotel but one done with real-low cost benefits and yet retaining a sense of flair. Colourful, modern, opposite rail station – it’s handy. Splashes of the chain’s very own official tartan and other wee Scottish touches. Bedrooms come as basic; when booking, choose additional levels of comfort. Or save more.

4. Budget Hotel of the Year
CitizenM Glasgow
It’s good value here at the boldest of the newthinking hotels where the rate is typically around £70; guests control any other add-ons. Food is from an open-all-hours ‘canteen’ and is fresh and interesting, much local and healthful. Design is unique; super lounges, tasty food, cheery service and the stand-out SocietyM business floor.

Regional Winners: Edinburgh & Lothians Holiday Inn Express Edinburgh City Centre Glasgow & Clyde CitizenM

5. Brand Hotel of the Year
Holiday Inn Aberdeen West Westhill, Aberdeen
In many ways a typical Holiday Inn… but look deeper and discover why it’s at the top of its game and guests keep returning as the plusses sink in. From free parking to all-day dining and food with pzazz at Luigi’s, Scottish Hotel Manager of the Year 2013 Bill Burnett’s hotel is a local hero. On the edge of town, not far from the airport.

Regional Winners: Edinburgh & Lothians Crowne Plaza Edinburgh The Roxburghe Glasgow & Clyde Hilton Garden Inn Glasgow North East Holiday Inn Aberdeen West

6. Business Hotel of the Year
Jurys Inn Glasgow
Dynamic management has transformed this much enhanced city hotel into one with great popularity in the corporate sector. More than 300 bedrooms; the upper floors are best as it’s beside the Central Railway Station. The atmosphere is friendly and the good food even has a touch of home about it. Cheery bar, good coffee, other perks.

Regional & Class Winners: Central & Fife Airth Castle Hotel & Spa Edinburgh & Lothians Crowne Plaza Edinburgh – The Roxburghe Glasgow & Clyde Jurys Inn Glasgow North East Holiday Inn Aberdeen West plus Conference Hotel of the Year Crowne Plaza Glasgow & Airport Hotel of the Year Holiday Inn Glasgow Airport

7. City Hotel of the Year
Hilton Garden Inn Aberdeen City Aberdeen
Both Garden Inns in Scotland did extremely well this year in the judging and this one just pipped its Glasgow sister in part due to development plans. Excellent bedrooms, a touch of plush with the practicality; great team and attractive public areas including an open-plan bar and light restaurant. Open 24-hours ‘pantry’ shop.

Regional & Class Winners: Aberdeen Hotel of the Year Hilton Garden Inn Aberdeen City Centre Dundee Hotel of the Year DoubleTree by Hilton Dundee Edinburgh Hotel of the Year The Caledonian Waldorf Astoria Glasgow Hotel of the Year Grand Central Hotel Inverness Hotel of the Year Rocpool Reserve Perth Hotel of the Year Parklands Hotel plus Small City Hotel Award Ten Hill PlaceEdinburgh Pipers’ Tryst HotelGlasgow

8. Small Country Hotel of the Year
The Pierhouse Hotel Port Appin, Argyll
With a gorgeous setting looking over the sea and an island, not far from Oban and ferries to many other isles, this small hotel has just got better and better. Unpretentious comfort, log stoves, jumpingly fresh seafood, colourful art and many local touches add to the experience. Great for activities: run by an experienced adventurer!

Regional & Class Winners: Argyll & Lomond The Pierhouse Hotel Borders Tontine Hotel Central & Fife Killiecrankie House Hotel Edinburgh & Lothians The Sun Inn Highlands The Tongue Hotel Islands Hotel EileanIarmain North East Tor na Coille Hotel plus Country Hotel Special Award Bridge of Orchy Hotel

9. Country House Hotel of the Year
Tiroran House Isle of Mull
In a wondrously tranquil setting of lush beauty close to rare nesting sea eagles, a winning, genuine country house with plenty of quirks and oodles of comfort. Between elegant and shabby chic, artful and witty, Tiroran has open fires, offers top cuisine served in a conservatory room with a growing vine canopy. Fine breakfasts-with-a-view.

Regional Winners: Argyll & Lomond Knockderry House Hotel Edinburgh & Lothians Greywalls Highlands Glengarry Castle Hotel Islands Tiroran House North East Raemoir House Hotel South West Cavens Country House Hotel

10. Rural Hotel of the Year
Inver Lodge Hotel Lochinver, Sutherland
On a hilltop overlooking Lochinver Bay this acclaimed lodge hotel is run by Inverlochy Castle Management International and has an Albert Roux restaurant. Big windows have big views and recent investment enhanced lounges and décor throughout. We receive much praise for the hospitality led by award-winning manager Nicholas Gorton.

Class Winners: Activities Hotel of the Year The Torridon Castle Hotel of the Year Fonab Castle Country Sports Hotel of the Year Dryburgh Abbey Hotel Fishing Hotel of the Year East Haugh Country House Hotel Country Lodge of the Year Inver Lodge Hotel Inn of the Year Buccleuch Arms Island Hotel of the Year Toravaig House Hotel Resort of the Year Auchrannie Resort Seaside Hotel of the Year Glenisle Hotel

11. Events Hotel of the Year
Grand Central Hotel Glasgow
Right in the centre of the city, the banqueting hall had lain something of a dusty ruin for many a year until the hotel was revived completely a few years ago. The restored Grand Room of Glasgow is a pillared and elegant medium-sized events space with glitz and style. Future plans for the hotel include more big investment in all areas.

Regional & Class Winners: Argyll & Lomond Cameron House Hotel Central & Fife Airth Castle Hotel Edinburgh & Lothians Sheraton Grand Hotel Glasgow & Clyde Grand Central Hotel North East Meldrum House Hotel plus Banqueting Hotel of the Year The Balmoral

12. Wedding Hotel of the Year
Balbirnie House Hotel near Glenrothes, Fife
Embracing the joy of weddings with a genuine passion has won this mansion in parkland near Glenrothes many a romantic reservation. It has all the components – building, setting, exceptionally good facilities and food from an Executive Chef of the Year – and adds superior service and joie de vivre to all it does for couples.

Regional & Class Winners: Argyll & Lomond Cameron House Hotel Borders Dryburgh Abbey Hotel Central & Fife Balbirnie House Hotel Edinburgh & Lothians George Hotel Glasgow & Clyde Grand Central Hotel Highlands The Torridon Islands Duisdale House Hotel North East Banchory Lodge Hotel South West Glenapp Castle plus Country Weddings Special Award Murrayshall House Hotel & Exclusive Use Wedding Venue of the Year Fasque House & Exclusive Use Wedding Venue Special Award Solsgirth House

13. Family Hotel of the Year
Crieff Hydro Crieff, Perthshire
Scotland has known all about this famous Perthshire hotel for generations; in recent years a redesign has given many areas a contemporary new look. There’s simply so much to do for kids and a happy, safe atmosphere for the whole family. Lots of local food a nice touch, too. The complex is on a hillside and has a beautiful outlook.

Regional & Class Winners: Argyll & Lomond Cameron House Hotel Central & Fife Crieff Hydro Edinburgh & Lothians Macdonald Marine Hotel & Spa Highlands Glenfinnan House Hotel Islands Auchrannie Resort North East DoubleTree by Hilton Dundee South West Cally Palace Hotel plus Dog-Friendly Hotel Award Dryburgh Abbey Hotel & Adventure Hotel of the Year Macdonald Forest Hills Resort

14. Golf Hotel of the Year
Turnberry Resort Ayrshire
Over a century ago this gloriously atmospheric Edwardian hotel resort opened on a manicured hillside facing the mountains of the Isle of Arran, famous volcanic rock island Ailsa Craig (after which one of its courses is named) and the Irish Sea. Gaze out in great comfort or dine superbly while watching golfers enjoy the delights of championship courses.

Regional Winners: Argyll & Lomond Ugadale Hotel Borders Macdonald Cardrona Hotel & Spa Edinburgh & Lothians Macdonald Marine Hotel & Spa North East Meldrum House Hotel South West Turnberry Resort

15. Spa of the Year
Guerlain Spa at The Caledonian Edinburgh
The Caledonian Waldorf Astoria has lately had a £20m-plus rejuvenation – which also brought the addition of that famous New York brand to its name – funding in part invested in the Paris-salon style Guerlain Spa – a most gracious place in which to enjoy class-leading treatments and five-star service. Relaxation room is unusually good.

Regional & Class Winners: Glasgow & Clyde The Spa Blythswood Square Lomond & Clyde The Balmoral Spa North East Yu Spa Apex Dundee plus Spa Treatments Award Balmoral Spa & New Spa of the Year Guerlain Spa

16. Style Hotel of the Year
Cairn Lodge Hotel Auchterarder, Perthshire
Many a Scots hotel has a dash of style these days, of course, and the nation is much changed from the days of Calvinistic seriousness. Thus we have fabulous place like Cairn Lodge with all its white leather walls, black carpets, bling and design-led delights. Aurora Hotel Collection has transformed the hotel, which is near Gleneagles.

Regional Winners: Central & Fife Cairn Lodge Hotel Edinburgh & Lothians Twelve Picardy Place Hotel Glasgow & Clyde Citizen M Highlands Rocpool Reserve

17. Boutique Hotel of the Year
Douglas Hotel Isle of Arran
Looking out over Brodick Bay to Goatfell mountain, this hugely popular island hotel was totally rebuilt just a couple of years ago. Gentlycoloured bedrooms are a hit as is the chic bistro with its wood-chip grill and a bay-windowed lounge bar. A boon for Arran, for sure, and close to the pier: watch the tourist packed bustling ferries arrive and depart

Regional Winners: Central & Fife Parklands Hotel Edinburgh & Lothians The Bonham Glasgow & Clyde Hotel Indigo Glasgow Highlands Rocpool Reserve Islands Douglas Hotel North East Tor na Coille Hotel

18. Luxury Hotel of the Year
Inverlochy Castle near Fort William, Invernss-shire
Built for a greatly privileged aristocrat in the 1800s this charming and absolutely beautifully furnished castle sits near the foot of Ben Nevis, the highest mountain on Great Britain, surrounded by forest and fresh air. Every bathroom was redesigned superbly this season; food by Philip Carnegie is Michelin-starred and justly so.

Regional & Class Winners: Argyll & Lomond Cameron House Hotel Central & Fife Gleneagles Hotel Edinburgh & Lothians The Caledonian Waldorf Astoria Glasgow & Clyde Hotel du Vin One Devonshire Gardens Highlands Inverlochy Castle Islands Kilmichael House South West Glenapp Castle plus Exclusive Use Luxury Venue of the Year The Atholl

19. Romantic Hotel of the Year
Kinloch Lodge Isle of Skye
On the misty Isle of Skye – a romantic vision if ever there was one – the white stone lodges that make up this home of Lord Macdonald and family are a most Highland hotel experience. Many rooms have been uprated for 2013; bold new suites are wonderful. Food by head chef Marcello Tully is a sophisticated joy, breakfast a delight.

Regional & Class Winners: Argyll & Lomond Loch Lomond Arms Central & Fife Kenmore Hotel Luxury Lodges Edinburgh & Lothians Prestonfield House Glasgow & Clyde Hotel du Vin One Devonshire Highlands Loch Melfort Hotel Islands Kinloch Lodge North East Raemoir House Hotel South West Knockinaam Lodge plus Romantic Break Award Knock Castle Hotel

20. Service Excellence Hotel of the Year
The Chester Residence Edinburgh
A second appearance in this winners’ list for the winner of TripAdvisor’s Small UK Hotel of the Year, the Chester Residence in the capital, and it’s down to a real team effort and dynamic management. When you base yourself here, you can expect the team to be right there on hand to help with every aspect of a stay with warmth and enthusiasm.

Regional Winners: Central & Fife Murrayshall House Hotel Edinburgh & Lothians The Chester Residence Glasgow & Clyde Holiday Inn Glasgow Airport Highlands Culloden House Hotel Islands Duisdale House Hotel North East Tor na Coille South West Fairfield House Hotel


GOLD LAURELS

Destination of the Year 2013 Isle of Arran Gold Laurel 2013 for Outstanding Achievement Mr & Mrs Bill Costley for A Distinguished Contribution to Ayrshire Hospitality JP Kavanagh, Sheraton Hotels for A Distinguished Contribution to Edinburgh Hospitality Nick Gorton, Inver Lodge, Sutherland for 25 years of Highland Hospitality Balbirnie House Hotel, Fife for Passion & Performance Par Excellence George Hotel, Edinburgh for Excellence in Exterior Presentation RISING STARS Rising Star Manager of the Year Peter Walker Meldrum House Hotel, Aerdeenshire Rising Star Young Chef Special Award Richard Massey Tiroran House, Isle of Skye Rising Star Chef of the Year Jonathon Evans Knockderry House Hotel, Argyll Rising Star Spa of the Year Aspa at Auchrannie Resort Isle of Arran Rising Star Hotel of the Year Park Inn Glasgow Rising Star Serviced Apartments of the Year Princes Street Suites Edinburgh Rising Star Wedding Venue of the Year Carberry Tower Rising Star Guest House of the Year Greystones Rising Star Commendation The Monarch Hotel Rising Star Hotelier of the Year Jody Marshall Rising Star Medal Lynsey Eckford | Kirsty Ann Clancy | Andrew McFadden | Lynsey Eckford | Kirstyann Clancy | Andrew McFadden | Naresh Salotra | Barry Van Den Berg | Douglas Campbell | Lia Janetta BUSINESS & MANAGEMENT Manager Gold Medal Murray Thomson | Douglas Winfield | Tuathal Breheny | Don MacGregor | Jerry Foster | Alan J Reid | Alison Mathewson | Denis MacCann | Seamus Coen | Liam Spillane | Duncan Fraser | Robert Crews | Alastair Borland | Sandrine Contier-Lawrie | Richard Small | Gary Rice | Christiaan Venter | Peter Sim | Mark Wallace | Jalal al Ibrahimi | Catherine Fraser Management Medal Sue Finn | Ian McLennan | John Simpson | Duncan Milne | James Thomson | Geoff Mack General Manager Laurel for Excellence Nadia Reis | Richard Ellison | Nitin Ramtri | David Allan Business Manager of the Year Barry Rowland Jurys Inns Brand Manager of the Year Jamie Stevens Hilton Garden Inn Glasgow Business Performance Gold Medal Claire Livingston | Gavin Tannock | Graeme Gibson | Gordon Hay People Management & Motivation Award Small Hotel Ballathie House Jody Marshall, GM Medium Hotel Hilton Garden Inn Glasgow Jamie Stevens, GM Large Hotel The Balmoral Hotel Frank X Gardner, GM People Manager of the Year Claire Cuthbertson Grand Central Hotel, Glasgow Marketing Manager of the Year Geoff Morrison Crieff Hydro Social Media Award CitizenM Social Media Laurel Cluny Bank Hotel | Glenisle Hotel | Culloden House | Balbirnie House | Ramada Encore Inverness | Atholl Arms Hotel Website of the Year Craigatin House & Courtyard Spa Team of the Year One Spa Sheraton Grand Wedding & Events Manager Award Katie Heigh Carberry Tower Wedding Planner of the Year Julie Hyde Dryburgh Abbey Hotel Wedding Team of the Year Thistle Aberdeen Airport Hotel Hotel Team Special Excellence Award Menzies Irivine Hotel Irvine, Ayrshire Green Laurel Eco Award Ten Hill Place | Kinloch Lodge | The Torridon | Radisson Blu Edinburgh | Jurys Inns | Hilton Garden Inn Glasgow | Rickwood Hotel | Tiroran House | Beardmore Hotel Scottish Hotel Manager of the Year Bill Burnett Holiday Inn Aberdeen West Hotel Management Company of the Year I C M I Senior Manager Fellowship Dominic McVey Crowne Plaza, Glasgow SERVICE EXCELLENCE Dame of Hospitality Julia Kenny | Jo Currie | Frances Hope | Anne Gracie | Helen Driver Ambassador for Hospitality Rory MacAleece Ambassador Emeritus Stephen Davies Host with the Most David MacLennan Duisdale House Hotel, Isle of Skye Kindness & Care Hospitality Award Anne Duncan DoubleTree by Hilton, Dundee Hospitality Gold Medals Christo Bauristo | Jason Henderson | Sylwester Nowocien Glengarry Castle Team Neil & Annie Whittle | Andrew Smail Beardmore Hotel Team David Masterton | Gary Perez | Craig Adams | Kevin Simpson | John Morton | Richard Eaves | Neil & Christine Sinclair | Cathy Mackintosh | Andrew Blakeway | Anna Dyanokova | Ewan Campbell | Charlie Brownlie | Lisa Milton | Elaine Lyons | Alexander Macleod | Paulina & David Cummerford | Ed Uniacke | Matt McCracken | and Billy Garioch to mark 50 years exceptional service at The Caledonian, Edinburgh Superstar Housekeepers Louise Doig | Laura Somerville |Queens Hotel, Oban | Inverlochy Castle Team | Robert Thomas Lee | Roslyn McCombie Housekeeper of the Year Ezequiel Aldana Sheraton Grand, Edinburgh Outstanding Service Medals Kenny Paton | Geoff Bates | Esplin Chapman & Richard Nealon | Shaun Osborn | Ruth Dolan | Lesley | MacKinley | Hector Garcia Christopher Findlay | Roslyn McCombie | Duncan & Manja Gibson | Colin Stone | Owen & Sarah Boyle | Gill & Archie MacLellan | Fiona Sutherland | Adam & Jan Moore | Sandy & Ina MacArthur | Peter MacPherson Front of House Team of the Year Sheraton Grand Edinburgh Concierge Team of the Year Cameron House Loch Lomond …and, most importantly, the official Scottish Hotel Doggie of the Year Hector of The Creggans Inn, Argyll FOOD & CHEFS Informal Dining Restaurant of the Year The Boathouse at Cameron House Hotel, Loch Lomond Chosen from these Regional Winners: Argyll & Lomond The Boathouse Cameron House Hotel Borders Blue Coo Bistrot Buccleuch Arms Central & Fife Rooftop Restaurant Knock Castle Hotel Edinburgh & Lothians he Sun Inn Glasgow & Clyde Menzies Hotel Glasgow Highlands Kylesku Hotel Islands Cruize Brasserie Auchrannie Resort North East Luigi’s HI Aberdeen West South West Selkirk Arms Hotel Restaurant of the Year Hadrian’s Restaurant at The Balmoral Hotel, Edinburgh Regional Winners: Argyll & Lomond Knockderry House Hotel Borders The Wheatsheaf Central & Fife The Orangery Balbirnie House Hotel Edinburgh & Lothians Hadrian’s The Balmoral Hotel Highlands The Torridon Islands Kinloch Lodge North East Tor na Coille Hotel South West Blackaddie House Hotel Breakfast of the Year Guest House Craigmhor Lodge Small Hotel Kilmichael House Medium Hotel Tor na Coille Large Hotel Sheraton Grand Bar of the Year The Balmoral Bar Good Food Laurel for Specific Food Excellence Gastropub of the Year The Sun Inn Bistro of the Year No 1 The BankParklands Hotel Bistro Award Douglas Hotel Bistro Award Itchycoo Restaurant Modern Fine Dining Award Opus One New County Hotel Fine Dining Experience of the Year Pompadour Room at The Caledonian Fine Dining Award Lochgreen House Hotel Quality Casual Dining Award Ten Hill Place Hotel Local & Seasonal Award Kylesku Hotel | The Wheatsheaf | Annandale Arms | The Monarch Hotel | Atholl Arms Hotel | Hillcrest House Baking & Pastry Dorothy MacKay, Culloden House Seafood Award The Pierhouse Fabulous Flavours Award Trigony House Hotel Beautiful Menu Award Kilmichael House Commendation Conservatory Bistro at Western Isles Hotel Commendation for Local Hero Suppliers Scheme Crieff Hydro Hotel Chef Médaille d’Argent Michael Gray | JP Ferguson | Sarah Moffat | Iain Dunn | Robbie Hutchinson | Mark Donovan | Krzysztof Krerowicz | Jason Wright | Liam Murphy Hotel Chef Médaille d’Or Kishen Vivek | Romy Denesle | John Forestier | Sonia Verechauveix | Scott Scorer | Philip Carnegie | Craig Sandle | David Mackintosh | Walter Walker Glasgow Chef of the Year Special Award Darin Campbell Hotel du Vin One Devonshire Gardens Executive Chef of the Year Craig Beedie Auchrannie Resort, Isle of Arran Events Chef of the Year Billy Campbell Thistle Hotel. Glasgow Chef Team of the Year Raemoir House Hotel Banchory, Kincardineshire Chef of the Year Michael Simpson Culloden House, Inverness Senior Chef Fellowship Ian McAndrew Blackaddie Country House Hotel F & B Hotel of the Year The Caledonian Waldorf Astoria Edinburgh F & B Hotel Group of the Year Costley & Costley Hotels Ayrshire CITATION “Choosing from the winners of the Regions and Classes was a challenge for the judges as there were serious contenders each with strong yet very differing cases. Finally the judges selected three finalists and would wish to commend Meldrum House and Balbirnie House Hotel – the latter being chosen as runner up. Meldrum is a superb modern reinterpretation of a country house hotel and is a true business success; Balbirnie is led magnificently and excels in its target markets: we recognised this triumph with a Gold Laurel Trophy 2013. The Scottish Hotel of the Year 2013, the Grand Central Hotel in Glasgow, was picked as the national hotel of the year for Scotland for several reasons: exceptional and passionate leadership; great departmental teams; and wise plans for future developments – with the funding secure. Areas of strength will be encouraged while other departments will receive investment. It makes the story truly one of a hotel ‘of the year’.

The judges have watched the hotel come back from a near derelict disgrace to Glasgow and through a full restoration by Principal Hayley Hotels for which we praise Tony Troy, David Welch and Laurie Nicol in particular. Now the hotel has been acquired by Starwood – retaining the full team today augmented by hotel manager Murray Thomson – and we have seen the sensible and sussed future development plans. This is great progress for a hotel right at the heart of Glasgow and the honour we are privileged to bestow recognises recent years of hard work and real, quantifiable business success – and looks to an exciting future for one of the nation’s historic grand station hotels.”